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Unified Communications

Make every conversation count.

How a customer reaches you shapes how they remember you, so every conversation needs to feel smooth, professional, and reliable. But voice, Teams, and collaboration tools tend to grow up separately, which makes that harder to deliver consistently.
 
Babble brings them together into one connected setup that is simple for your team to use, and dependable for every customer who gets in touch.
Take the SmartComms Snapshot
Speak to a specialist

Why unified communications gets harder to manage

Most communication setups were never designed as one connected experience. Voice, Teams, mobile, collaboration tools, and legacy systems grow up separately, until keeping communication consistent across the business gets more difficult.

And as hybrid working and cloud comms keep growing, your IT team ends up holding the gaps together, between platforms, suppliers, users, and sites.

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Customer experiences suffer

When your communication tools don't connect, customers feel it - slow responses, dropped or missed calls, and a patchy experience depending on how they reach you.
Collaboration gets fragmented

Voice, Teams, messaging, and mobile run separately, so your people juggle tools and the experience varies from one team member to the next.
Legacy systems are a hidden risk

Ageing PBX and analogue lines often hang around long after the business has outgrown them, quietly adding cost and risk.

You lose sight of how it all connects

As your communication services pile up, it gets harder to see what's connected where, and where the problems actually are.
It all lands on your IT team

Your team ends up the glue between platforms, suppliers, users, and sites as comms get more fragmented.

You're paying for features no one uses It's easy to accumulate tools and licences your team never adopted, paying for capability that isn't delivering any value.
Assess your unified communications

How connected are your communication platforms?

If communication feels harder to manage than it should be, the SmartComms Snapshot helps you understand where complexity, inconsistency, and hidden dependencies are creating drag for both IT teams and customer experience.

The SmartComms Snapshot shows how your communication is really performing, across the areas that matter most.

What the SmartComms Snapshot assesses:

  • Platform maturity and user adoption
  • Security, governance, and compliance
  • Customer communication experience
  • Resilience and continuity readiness
  • Integration and automation opportunities
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What happens next

It takes just a few minutes, and there's no obligation. You'll come away with a prioritised view of where communication is working well, where complexity is building, and what to fix first.

Take the SmartComms Snapshot
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Babble is an amazing organisation that specialises in finding solutions for data and telecommunication needs with no high-pressure sales, no over selling, and no finger pointing.
Glen Becker, Director of Global ServicesMiTek
Connect

What connected communication looks like

Customers increasingly expect fast, seamless communication. Unified Communications deliver the most value when voice, collaboration, customer engagement, and connectivity work as one, instead of separate systems your team has to juggle on their own.

Better experiences for your customers

Communication feels more responsive, connected, and consistent across every interaction.

  • Customers reach the right people faster
  • Teams have better visibility across conversations
  • Communication journeys feel more joined up
Simpler collaboration for your teams

Voice, Teams, messaging, and collaboration tools work together more consistently across the organisation.

  • Easier communication across teams and locations
  • Fewer disconnected platforms to support
  • Less day-to-day complexity for IT teams
Visibility you can actually act on

You can clearly see how communication services, users, and workflows are performing.

  • Better visibility across communication platforms
  • Reduced hidden dependencies and legacy complexity
  • Clearer insight into adoption and usage
  • Know exactly what you're paying for
Communication that evolves with the business

As your business grows and new tools arrive - including AI - connected, well-managed communications let you adopt them on solid foundations, instead of starting over.

  • Greater flexibility across hybrid teams and locations
  • Easier adoption of AI-enabled communication tools
  • Continuous improvement without major disruption

Connect

Unified Communications is part of Connect in your Core Operating System. Connect is about keeping your people, systems, and customers in sync every day, across communication, collaboration, and customer interactions.

Find out more
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Visibility. Simplicity. Experience.

Most communication setups struggle for the same three reasons - you can't see what's really happening, there are too many disconnected tools, and the experience is inconsistent for staff and customers. Visibility, simplicity, and experience are how we put that right.

Visibility

You can't improve what you can't see, so we make it visible.

We give you a clear view of how your services, users, and experiences are performing across platforms, collaboration tools, customer interaction, and legacy systems.

  • A clear view across your services and users
  • Insight into platform adoption and usage
  • Performance monitoring and reporting
  • A clearer picture of legacy dependencies
Simplicity

Simple to use, so your team makes the most of every feature.

Communication should make working together easier, not pile more overhead onto IT. We cut complexity by consolidating platforms, simplifying services, and making day-to-day management straightforward.

  • Simplified voice and collaboration
  • Reduced supplier and platform sprawl
  • Easier administration and onboarding
  • More consistent management
Experience

Every conversation is your reputation. Let's make each one count.

Every interaction shapes how people see your business. We help make voice, Teams, collaboration, and customer conversations feel connected and consistent for your staff, and for your customers.

  • Better collaboration and accessibility
  • Improved customer conversations
  • More responsive teams
  • Modern cloud capabilities

Different ways to modernise communication

The right approach depends on where you're starting from, your current setup, how your customers reach you, and how your teams work day-to-day.

Cloud Communications

Bring Teams, telephony, and collaboration together on one cloud platform, so voice, messaging, and customer conversations work as one.

This is the right next step if:

  • Your phone system is getting hard (and costly) to support
  • Your tools feel fragmented
  • Your teams need more flexibility across locations
  • You want voice and collaboration working together properly
Connectivity

Reliable communication needs reliable connectivity underneath it. We strengthen the network behind your platforms to improve resilience, call quality, and continuity.

This is the right next step if:

  • Connectivity issues are hurting call quality
  • You're still running on legacy infrastructure
  • Business continuity needs shoring up
  • You're preparing to move to the cloud
 Explore Connectivity PSTN & Legacy PBX Migration

Many businesses still rely on ageing PBX and analogue lines without knowing exactly what depends on them. With the PSTN switch-off coming, we help you map what's affected and plan your move.

This is the right next step if:

  • The switch-off is creating uncertainty
  • PSTN or analogue lines still run key processes
  • Your PBX is getting hard to maintain
  • You need a clear migration plan
 Understand legacy price increases and switch-off risks Customer Experience Platforms

When communication is really about your customers, a CX platform brings voice, digital channels, customer context, and AI-enabled engagement into one connected system.

This is the right next step if:

  • Customer interactions are spread across disconnected systems or channels
  • Your teams can't see conversations or customer history in one place
  • Resolution times and handoffs are getting hard to manage
  • You want to improve customer experience without adding complexity
 Explore Customer Experience Platforms

Trusted communication and collaboration partners

We work with the platforms and partners you already know and trust - Microsoft, Cisco (Webex), Gamma, and Evolve IP - to deliver secure, reliable communication for UK businesses.

Communication isn't something you set and forget

Communication should get easier to manage as you grow, not more fragmented. That's why we deliver it through AIME - a continuous cycle of Assess, Implement, Manage, and Evolve, built around visibility, simplicity, and experience.

Assess

Understand where complexity, hidden dependencies, and gaps are creating friction for your teams and customers, starting with the SmartComms Snapshot.
Implement

Design and modernise voice, Teams, collaboration, and cloud comms around how your people actually work.

Manage

Maintain visibility, support your users, and measure performance, improving things without adding to your IT team's workload.

Evolve

Keep adapting as your customers' expectations, technology, and business needs change. 

This is how communication becomes easier to improve, easier to support, and more connected over time.

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It's night and day between what we had and what we've got now.

What changed

Legacy communication services modernised
Improved visibility across communication platforms
Reduced supplier and management complexity
More consistent customer and employee experiences
Better collaboration across teams and locations

Unified communication partnerships and accreditations

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Meet the unified communications specialists

Behind every conversation that just works is a specialist team that knows how to join the pieces together. We work with businesses like yours to modernise tired phone systems, simplify how your tools fit together, and make communication feel seamless for your people and your customers alike, in plain English and with no hard sell.

Talk to us about how to:

  • Modernise legacy voice and PBX systems
  • Simplify how Teams, voice, and cloud tools work together
  • Improve both customer and employee experience
  • Reduce supplier and platform complexity
  • Get clearer visibility across your communication

Speak to a specialist



Chris Wallace
Chris Wallace
Solution Specialist
Scott Evans
Scott Evans
Solution Specialist
Peter Cahill
Peter Cahill
Solution Specialist
Caine Harrison
Caine Harrison
Solution Specialist

FAQs

Do we still need to worry about the PSTN switch-off?

Yes. Many businesses still rely on PSTN and analogue lines across critical systems and sites without fully knowing what depends on them, or what rising legacy costs are doing to their bills.

Read more:
Is now the right time to move our phone system to the cloud?

For many organisations, yes. Ageing infrastructure, hybrid working, customer expectations, and rising legacy costs are all accelerating cloud communication adoption.

Read more:
Can Microsoft Teams replace our phone system?

For many businesses, yes. Teams Voice brings calling and collaboration into one place. Where you need more, such as full contact centre routing and reporting, a dedicated platform alongside Teams is the better fit.

Read more:
Why does communication get harder to manage as we grow?

Most setups grow piecemeal across sites, suppliers, collaboration tools, mobile, and legacy systems. As they pile up, the gaps between them create more and more complexity for your IT team.

Read more:
Will cloud communication be as reliable as traditional phone systems?

Often more reliable. Modern cloud platforms can match or beat traditional phone systems for uptime and call quality, as long as the connectivity and resilience underneath them are designed properly.

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Can we modernise communication without replacing everything?

Usually, yes. Most businesses modernise gradually by simplifying platforms, replacing legacy services, and building visibility step by step, rather than ripping everything out at once.

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