The solution
Using a Five9 cloud contact centre solution, SumUp empowered its teams to continue working seamlessly from home.
The system enabled:
- Automatic outbound calling to inform merchants of support options
- Rapid deployment of home-working capabilities
- Clear troubleshooting tools and guidelines for remote operations
With these tools in place, SumUp didn’t just maintain service, they elevated it.
The impact
2,000 employees instantly able to work from home: The organisation pivoted in record time while maintaining business continuity globally.
Clear communication for customers during uncertainty: Merchants received timely, proactive outreach about how SumUp could support their business throughout the pandemic.
Thriving in the new world of work: With agile, cloud-driven capabilities in place, SumUp strengthened its resilience and adapted confidently to long-term hybrid and remote working models.
