The Solution
A cloud-based Voice over Internet Protocol (VoIP) system was introduced to move all client communications online. This enabled employees to make and receive calls from any location, ensuring the firm remained fully accessible despite the sudden shift to remote working.
The solution was designed to provide resilience and flexibility, allowing the business to operate without reliance on a physical office and supporting a new hybrid working model as restrictions evolved.
The Result
Equilibrium Financial Planning LLP was able to continue operating without interruption during a period of significant uncertainty. Employees transitioned smoothly to remote working, while clients experienced consistent, reliable communication throughout the pandemic and subsequent lockdowns.
The flexibility introduced has delivered lasting benefits, enabling the firm to operate confidently across both home and office environments while maintaining strong client relationships.
- Uninterrupted client communication during office relocation and lockdown
- Rapid enablement of remote working for nearly 100 employees
- Increased organisational resilience during a critical period
- Long-term flexibility through a hybrid working model
